Policies & Legal
Information Collected
Privacy Policy applies to the personal information we obtain about you through your use of our website, mobile sites, and mobile applications (“Online Channels”), contacts with us via telephone, email, and through surveys, feedback, and your interactions with e-commerce sites on which our products are sold.
Fitcart.com obtains personal information:
Contact information (name, phone number, address, and email).
Account information (online password and other login details used to access our products and services).
Payment information (name, billing address, payment card details, card number, expiration date, and security code).
Location data (data derived from your IP address or pin code), with your consent, is the precise geolocation of your mobile device.
Social media handles, content, and other data posted on our official social media pages.
Information we obtain from third-party social media services (e.g., Instagram, Twitter & Facebook) or payment services (e.g., Paytm, GooglePay, PhonePe, Amazon pay, UPI, Rupay) if you choose to link to, create, or log into your Fitcart account through these services.
Demographic, preference information (e.g., date of birth, gender, dietary preferences, allergies, and favorite categories) and health quiz responses.
You submit information concerning health and fitness-related questions to our expert team of professionals.
The contact information you provide about friends or other people you would like us to contact for discount, referral, and FitPro Rewards membership purposes.
Other personal information contained in content you submit to us, such as through our “Contact Us ” feature or customer support tools on the Online Channels.
We may use the personal information we obtain about you to:
Process and fulfill orders and purchases via the "Online Channels" and keep you informed about the status of your order.
Establish and manage your account.
Identify and authenticate you so you may order our products and access and use the "Online Channels."
Provide customer and technical support and respond to inquiries.
Communicate with you regarding news updates, notices, special promotional offers, advertisements, marketing materials, our products and services, or other information that may interest you.
Notify you about product safety and new information.
Increase and maintain the safety and security of our products and the Online Channels and prevent misuse.
Operate, administer, evaluate, develop, manage, and improve our business (including operating, helping, analyzing, and improving our products and services), developing new products and services, performing analytics (including market research, trend analysis, financial analysis, and anonymization and aggregation of personal information), managing and evaluating the effectiveness of our communications, performing accounting, auditing, billing reconciliation and collection activities and other internal functions.
Protect against, Identify, and prevent fraud and other criminal activity, claims, and other liabilities.
Information stored
Where we have given you (or you have chosen) a password that enables you to access our website (i.e., your account), you are responsible for keeping this password confidential. We request that you not share the password with anyone.
Some of the information you provide to us will be transmitted electronically (e.g., the information provided via our website or email). We would like to remind you that the data transmitted via the internet is not completely secure. Although we will do our best to protect any information shared this way, we cannot guarantee its complete security.
We have implemented appropriate measures to prevent your personal information from being accidentally lost, accessed, or used unauthorizedly and altered or disclosed.
Any payment transactions will be encrypted using SSL technology.
Some personal information you have provided to us is stored on secure servers.
We have established procedures to deal with any suspected personal data breach. We will notify you and any applicable regulator of a breach where we are legally required to do so.
Why We Collect Your Personal Information
For registering you as a new account holder, Complete your purchase transactions, Managing payments, charges, and expenses.
For notifying you of products or providing information on products you have purchased, notifying you about changes to our terms and conditions of sale, administering and protecting our business and the service and products we provide to you (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) on the basis that it is necessary to perform our contract with you or because we have a legitimate interest in doing so (i.e., for running the services you use, providing administration and IT services, network security and preventing prevent fraud).
Administer and protect our business and the service and products we provide to you (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data) on the basis that it is necessary to perform our contract with you or because we have a legitimate interest in doing so (i.e., for running the services you use, providing administration and IT services, network security and preventing prevent fraud).
Advertise our products to you, send you our offers by email, to identify your product and service preferences (so that we can improve our merchandise selections, customer service, and overall shopping experience), notify you of new or additional products, services and promotions that might be of interest to you and to measure the effectiveness of these activities.
Send you promotional information about third parties, which we think you may find interesting if you tell us that you wish this to happen.
Contact you for market research purposes.
To respond to your requests or queries and improve the content of our communications.
Process and deliver our products to you, including reviewing our client's campaign evaluations, managing payments, and collecting and recovering money owed to us on the basis that it is necessary to perform our contract with you.
If you have any other queries about the matters mentioned in this privacy policy, please contact us info@fitcart.com